Question 1

How do I get service?

Accepted Answer

ANewWayToNet provides internet access using T-Mobile, Verizon, US Cellular, and AT&T cell tower networks. You’ll purchase a modem from us and we will ship it out activated and ready to use with service from the carrier we determine will work best at your location. We contact all new subscribers after the purchase to discuss signal at your location. This is separate and has nothing to do with your cell phone provider.

Question 2

Where are your services available?

Accepted Answer

If cell phone services work inside your home, typically our service will work as well. If you have spotty cell coverage inside your home, some of our modems can be used with an exterior antenna that can multiply speeds up to 10x. Currently, we have service through T-Mobile, AT&T, and Verizon. We will be glad to check coverage for you if you call or email us.

Question 3

Are there any long-term contracts?

Accepted Answer

There are currently no long-term contracts. Stop your service at any time with no hassles and no early termination fees.

Question 4

Can this be used for a business?

Accepted Answer

Absolutely, this service can be used for a home or business. Pricing is the same for either.

Question 5

Why can’t I just use my cell phone data and tether to it?

Accepted Answer

There are three reasons why this service is different. First, your cell phone provider is going to limit you to 10-15 Gigabytes of data and then throttle your speeds. That’s enough for a couple of HD movies before you see slower speeds. Our service is for home internet use. Second, our service comes with a dedicated device with an Ethernet output. This means you can plug the modem into a router and connect hard-wired devices as well as wireless devices. In addition, if you tether to your phone data all your home devices will have to connect to your phone to use the internet. Third, our device can also connect to an outside antenna for better reception and increased speeds, in the case cell coverage at your home is on the outer range of the cell tower signal.

Question 6

Are the plans truly unlimited or do they throttle speeds after a certain limit?

Accepted Answer

Through all major carriers, we offer limited and unlimited services.  Unlimited service is available in many geographic areas.  Contact our office prior to ordering to clarify if you are in an area where we have unlimited service available.

Question 7

What if I order service and I don’t get the results I expected?

Accepted Answer

If you order service and the speeds aren’t what you expected, the first thing to try is to try moving the modem to another location in the house. Refer to the FAQ “What can I do to make sure I’m getting the best speeds available?”. If you have followed these steps and still aren’t getting good speeds, we can send you a new SIM with a different carrier to try. If we ship you a different SIM, you will have 7 days from the time you receive it to test things out and still get a full refund. For example, if you get the modem and three days later after going through the steps we provide you still can’t get decent speeds, simply contact us and we will ship you a new SIM with a different carrier. If you try several carriers and it isn’t working out, simply contact us within 7 days and we will fully refund your purchase.

Question 8

How does the 14-day risk free trial work?

Accepted Answer

We have a 14-day risk-free return policy. If you order the service and things don’t work out, simply contact us for return instructions. We will allow you to try a different SIM card if the one we choose doesn’t work out.  Each SIM you try will come with a new 14-day trial.  Your 14-day trial starts when you receive your modem.  Shipping time is not included in the trial period.  If you need a few extra days, that's not a problem... just let us know.

If you opt to not keep the service, return shipping is paid by you.  Once we receive the modem back, we will process a full refund for the purchase price (incl tax) to your card.

Question 9

What if I move, can I take this service to a new location?

Accepted Answer

In short... YES.  You can take the service with you to a new location, however, you will need to confirm there is cell signal present at the new location. If the signal present at the new location is better with a different carrier than what you had at your old address, we can send you a different SIM card for a nominal fee.

Frequently Asked Questions